Privacy policy
Privacy Policy
Last updated: July 29, 2026
Loopa Hair operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Loopa Hair is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our website or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information.
Contact Information
Including:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
Payment Information
Including:
• Payment method
• Transaction details
• Payment confirmation
Please note that payment information is securely processed by our payment providers. We do not store complete credit card information on our servers.
Account Information
Including:
• Username
• Password
• Preferences
• Account settings
Order Information
Including:
• Products viewed
• Shopping cart contents
• Purchases
• Returns
• Exchanges
• Order history
Communications
Information you provide when contacting customer support or communicating with us.
Device Information
Including:
• IP address
• Browser type
• Device identifiers
• Operating system
• Network information
Website Usage
Information regarding how you use our website, including:
• Pages viewed
• Time spent on pages
• Clicks
• Navigation behavior
• Referral source
How We Collect Information
We collect personal information:
• Directly from you when you place an order, create an account, subscribe to our emails, or contact us.
• Automatically through cookies, pixels, server side integrations, and similar technologies when you browse our website.
• From Shopify and our service providers.
• From advertising and analytics partners.
How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Provide customer support
• Process payments
• Arrange shipping
• Manage returns and exchanges
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud
• Protect our business
• Comply with legal obligations
Product Programs
If you participate in our 45 Day Trial or request a refund, we may collect feedback regarding your experience with the Loopa Hair products.
This information is used solely to improve our products and customer support unless you separately consent to marketing use.
Marketing and Advertising
We may use your personal information to:
• Send promotional emails if you have subscribed
• Show advertisements that may be relevant to your interests
• Measure advertising performance
• Improve our advertising campaigns
• Better understand customer behavior
To accomplish this, we use technologies including:
• Cookies
• Pixels
• Server side APIs
• Event tracking technologies
These technologies may be provided by:
• TikTok
• Meta (Facebook and Instagram)
• Shopify
• Other advertising and analytics providers
These technologies help us:
• Measure conversions
• Optimize advertising campaigns
• Build audience segments
• Deliver more relevant advertisements
• Understand how visitors interact with our website
We may use automated technologies to personalize advertisements based on your interactions with our website. These technologies do not make decisions that produce legal or similarly significant effects on you.
You may unsubscribe from marketing emails at any time.
Cookies and Similar Technologies
We use cookies, pixels, local storage, server side technologies, and similar tracking technologies to operate our website and improve your experience.
Cookies help us:
• Remember your preferences
• Keep you logged in
• Analyze website traffic
• Measure advertising performance
• Improve website functionality
• Personalize advertising where permitted by law
Types of cookies we use include:
Essential Cookies
Required for the website to function.
Analytics Cookies
Help us understand website performance and visitor behavior.
Advertising Cookies
Used to measure advertising effectiveness and deliver relevant advertisements.
These technologies may collect information including:
• IP address
• Browser type
• Device information
• Pages visited
• Products viewed
• Shopping behavior
• Purchase activity
Where required by applicable law, we request your consent before using non essential cookies and advertising technologies.
You can also manage cookies through your browser settings.
Advertising and Analytics Providers
We work with third party providers including:
• TikTok Pixel and Events API
• Meta Pixel and Conversions API
• Google Analytics
• Google Ads
• Shopify Analytics
• Shopify Audiences, where available
• Other advertising and analytics providers
These providers may collect information about your interactions with our website.
They may combine this information with information collected from other websites and services according to their own privacy policies.
This information helps us:
• Measure campaign performance
• Improve advertising effectiveness
• Understand customer behavior
• Optimize our marketing efforts
How We Share Personal Information
We may share your personal information with:
• Shopify
• Payment processors
• Shipping carriers
• Customer support providers
• Marketing and advertising partners
• Analytics providers
• Cloud hosting providers
• Technology providers
Including companies such as:
• Shopify
• TikTok
• Meta
• Other service providers necessary to operate our business
We may also disclose information:
• To comply with legal obligations
• To enforce our Terms of Service
• To protect our rights
• During a merger, acquisition, or sale of business assets
Some of this sharing may be considered targeted advertising under certain privacy laws.
Shopify
Our online store is hosted by Shopify.
Shopify processes personal information in accordance with its own Privacy Policy to help operate our website, process payments, fulfill orders, and provide related services.
For more information, please visit Shopify's Consumer Privacy Policy.
Third Party Websites
Our website may contain links to third party websites.
We are not responsible for their privacy practices.
Please review their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove it.
Data Security
We use commercially reasonable safeguards to protect your information.
However, no method of transmission over the Internet or electronic storage is completely secure.
Data Retention
We retain personal information only as long as necessary for:
• Order fulfillment
• Customer support
• Legal compliance
• Tax obligations
• Fraud prevention
If you request deletion of your account, we will comply where legally permitted.
Your Privacy Rights
Depending on where you live, you may have rights including:
• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Request a copy of your data
• Object to certain processing
• Withdraw consent where applicable
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information where applicable
To exercise these rights, contact us using the information below.
International Transfers
Your personal information may be transferred to countries outside your place of residence.
Where required, we use appropriate legal safeguards such as Standard Contractual Clauses or other approved transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with the revised "Last updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Loopa Hair
Email: support@loopahair.com